Commitments are specific promises, obligations, and agreements made by vendors or internal teams during the procurement process—ranging from pricing guarantees and implementation timelines to service level agreements and performance targets. They represent the foundation of vendor relationships and directly impact business outcomes, contract negotiations, and ongoing vendor performance management. Abra automatically identifies and tracks these commitments from meeting conversations, ensuring that promises made during sales discussions are fulfilled and that vendors are held accountable for their obligations throughout the entire relationship lifecycle.
Abra organizes all commitments into four distinct categories to ensure comprehensive tracking and management of vendor obligations:
Sales Commitments Sales commitments are promises made during the procurement process that influence purchasing decisions and contract terms.
Examples:
Why This Matters: Sales commitments often become the foundation for contract negotiations and set expectations for the vendor relationship. Tracking these ensures vendors deliver on promises that influenced your buying decision.
Performance Guarantees Performance guarantees are specific, measurable commitments about how the vendor's solution will perform in your environment.